What information do we collect?

We collect information from you when you fill out a form.

Personal and contact information when you open an Anco account online (or update that information in your account), including your name, address, email address, telephone number(s), social media username if you join our social media website.
You may, however, visit our site anonymously.

What do we use your information for?

· We use your personal and contact information to register you as a new customer.
Any of the information we collect from you may be used in one of the following ways:

· To personalize your experience
(your information helps us to better respond to your individual needs)

· To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

· To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

· To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we use your personal data for direct marketing?

You will receive direct marketing by email if you have opened an Anco account through our website and have either consented to receive such email marketing during account registration, and/or have not asked us to stop sending direct marketing by email to you.

How to opt out of direct marketing?

To stop receiving marketing by email, either: click 'unsubscribe' in any email communication we send you; or contact us directly.

By e-mail: [email protected]

By phone: 01337 827 913

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. Our online security controls maintain confidentiality always, specifically for secure card payments. We are certified to the payment card data security standards (PCI-DSS) and never store card details, nor do we share customer details with any 3rd parties.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How long we keep your data?

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you).

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.

You have the right:

To ask us not to use your personal data for direct marketing.

See further information on how to do this above.

· to ask us not to process your personal data where it is processed based on legitimate interests, if there are no compelling reasons for that processing;

  • to request from us access to personal information held about you (see below);
  • to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  • to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
  • to ask, in certain circumstances, to delete the personal data we hold about you;
  • to ask, in certain circumstances, for the processing of that information to be restricted; and

· to ask, in certain circumstances, for data portability.

Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms of use.

Your Consent
By using our site, you consent to our privacy policy
This policy was last modified on 22nd May 2018

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below, or via our contact form

Click here to go to the Contact Form


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